Contact Us:     01744 811818      info@hattonstravel.co.uk

  

Day Excursion Booking Conditions

Please read these conditions of carriage carefully and if they do not meet your requirements, a full refund will be granted within 7 days of the date of your booking (48 hours in the case of bookings being made within 28 days of departure). These conditions of carriage set out clearly and simply the responsibilities which we have to you and which you in turn have to us.

 

Booking your Day Excursion

You may book an excursion by visiting our Travel Shop on Barrow Street or by telephone.

For day excursions full payment is required at the time of booking. Payment may be made by cash, cheque or credit/debit card. Your booking will be confirmed by the issue of your Booking Form showing your joining point and time, seat number(s) and approximate return time.

 

If you change your booking

If, after your Booking Form has been issued, you wish to transfer to another of our day excursions we will do our utmost to make the changes, provided that notification is received at our office from the person in whose name the booking was made. Any alteration by you within 14 days of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Other alterations such as the addition of requests or change of pick-up point must be notified and accompanied by a payment to cover administrative costs. (see note A)

Changes of pick-up point or any additional special requests cannot be guaranteed within 14 days of departure. If your booking includes a ticket for an event, show or concert, it may not be possible to change this in which case a cancellation charge as detailed below would be payable.

 

If you cancel your excursion

You, or any members of your party, may cancel your excursion at any time provided that the cancellation is made by the person in whose name the booking was made. Any cancellation by you will be treated as a cancellation of the original booking and will subject to the cancellation charges set out below.

More than 14 days – 50%

14 days or less - 100%

For excursions where Event / Show / Concert Tickets have been purchased the following cancellation charges will apply.

More than 14 days – The value of the ticket (or cancellation charge thereof) plus 50% of the reminder of the cost of the excursion

14 days or less – 100%

 

If we cancel or amend your booking

The arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required. We will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative day excursion if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.

 

Show/Concert Castings

We are unable to guarantee that advertised or particular performers will appear in any show or concert, and no refunds will be made unless offered by the supplier / promoter.

 

Right of admission

 

The right of admission to any event is reserved to the promoter. The company will not accept any liability or offer any refund or compensation in the event that you are refused entry to a venue by nature of our behaviour or demeanour (e.g. being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and your belongings.

 

Cancelled event/show

In the event of a show/event being cancelled twelve hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. The company will endeavour to obtain a transfer to a rescheduled date or refund in full.

 

Children & Seniors

Children 15 years of age and under must be accompanied by an adult. However, children 16 years of age may travel unaccompanied with the written permission from a parent or guardian, but this does not qualify them to accompany other children under the age of 16, who do not have parental or a legal guardian’s permission.

Regardless of the above, there may be other age limitations imposed by the organisers of an event, show or concert. On some excursions a reduction in price may be available for children and seniors. See individual day excursion details.

 

Coach Seating

Coach seats are normally allocated at the time of booking and subject to availability at the time. However, seat locations cannot be guaranteed because occasionally it may prove necessary to relocate seating due to circumstances beyond our control or when there is a passenger with special needs travelling.

 

Journey times, pick up and return schedules

Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control. If you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your special request before you make your booking.

 

Passenger behaviour

We reserve the unconditional right to refuse a booking or terminate a client’s booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your excursion by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply, and we will be under no obligation for any refund, compensation or loss which you may incur.

 

Passengers with disabilities

Should you or a member of your party have any medical condition or disability that may affect the excursion, or theatre booking, please advise us prior to confirming the booking so that we can advise as to the suitability of the excursion or theatre arrangements. If a passenger requires assistance, then they must travel with an able-bodied carer or friend. We will make every effort to accommodate the passenger. Please advise us in advance if you intend to use a wheelchair – spaces are limited. (See note B)

 

If you have a complaint

If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver/courier who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to the address below.

Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.

 

Travel Insurance

In view of the relatively high cost of some of our inclusive Day Excursions we strongly recommend that you are covered by personal Travel Insurance.

 

Notes:

NOTE A – Administration and cancellation fees will be charged at £5.00 per booking amendment.

NOTE B – We will not under any circumstances carry Category 3 Mobility Scooters or any scooter where any of the component parts weigh more than 15Kgs.

 

Contact Address: 19 Barrow Street, St Helens, WA10 1RX   Phone: 01744 811818 (Option 1)